Product release notes were not distributed to clients in a systematic manner.

Clients were unhappy when their software changed and they were not notified of these changes.

Created a monthly cadence to notify clients of upcoming product changes.

Provided complete details in an easy-to-access location for future reference.

Designed release notes tracker.

Built connections across organization to reduce silos and to ensure awareness about upcoming changes.

Engaged client-facing teams (including support, product, implementations) to review and approve release notes.

Wrote and published release notes.

Advertised release notes in app with a pop-up.

Created and maintained release notes strategy.